1. Plot/house/property Allotment	2. Building Plan Approval	3. Land Acquisition, Development Works And Maintenance of Public Services
4. Redressal of Public Greivances	5- Obligations of Consumers	6. Procedure for registration of Complaints

1. ALLOTMENT OF PLOT / HOUSE

Property Section

S. No.	Purpose/Enquiries	Time Schedule	Officer Responsible
1	To obtain information regarding avalibility of plots / houses in various schemes	24 hrs.	Property Officer
2	To obtain information regarding new schemes of Development Authority/ Housing and Development BoardTo obtain information regarding new schemes of Development Authority/ Housing and Development Board	24 hrs.	Property Officer
3	To submit application for registsation of plot/house allotment	2 days	Property Officer
4	To obtain information regarding progress of plot/house allotment	3 days	Property Officer
5	To obtain costing of plot/house	5 days	Accounts officer
6	To obtain allotment letter	2 days	Property Officer
7	To obtain calculation memo regarding instalments of plot / house	7 days	Property Officer
8	To obtain details of interest/penal interest calculation	10 days	Property Officer
9	To obtain Reschedule of installments	15 days	Property Officer
10	To obtain Settlement of anamalies in the deposited amount	10 days	Property Officer
11	To obtain Verfication of file documentation	10 days	Property Officer
12	To obtain Reinstatement of plot/house allotment on request made within 30 days of cancellation	3 days	Property Officer
13	To obtain Costing for complete payment	10 days	Property Officer
14	Transfer or renaming of plot/building	45 days	Property Officer
15	Mutation of plot/house	60 days	Property Officer
16	To obtain copy/inspection of file	5 days	Property Officer
17	Execution of agreement/sale deed	15 days	Property Officer
18	Conversion of Lease hold land to free-hold	15 days	Property Officer
19	To obtain posession letter after registration of sale deed	5 days	Property Officer
20	To obtain refund of registration/any other due amount to unsecsessful applicants after the lottery	10 days	Property Officer
21	To know the status of progress regarding submitted application	5 days	Property Officer
22	To obtain miscellaneouse information regarding properties	15 days	Property Officer

Building Section

S. No.	Purpose/Enquiries	Time Schedule	Officer Responsible
1	To obtain information at the counter regarding plan approval formalities	Immidiate	Incharge, Building Section
2	To obtain Providing prescribed forms at the counter for submission of plans	Immidiate	Incharge, Building Section
3	To obtain Providing prescribed forms at the counter for submission of plans	Immidiate	Incharge, Building Section
4	Submission of plans for plots upto 300 sq mt. of area	Immidiate	Incharge, Building Section
5	Approval of plan for unitary plots of more than 300sq.mt. of area	30 days	Incharge, Building Section
6	Approval of plan for group housing/commercial buildings	90 days	Incharge, Building Section
7	To obtain information regarding sub-division/lay-out plan fee (including securing of NOC from concerned departments)	45 days	Incharge, Building Section
8	Approval of sub-division/lay-out plan	45 days	Incharge, Building Section
9	Approval of plan for purchaseable F.A.R.	30 days	Incharge, Building Section
10	Approval of plan for compensatory F.A.R after policy descision	30 days	Incharge, Building Section
11	Plan renewal	15 days	Incharge, Building Section
12	To obtain information at the counter regarding Compounding bye-laws	Immidiate	Incharge, Building Section
13	Approval of compounding plan	90 days	Incharge, Building Section
14	Hearing of notices against unauthorised/illegal construction	2 days	Incharge, Building Section
15	Action against unauthorised/illegal construction	7 days	Incharge, Enforcement
16	To obtain copy of approved plan	7 days	Incharge, Building Section
17	To obtain Land-use information as per Master Plan	7 days	Incharge, Planning Section
18	To enquire about the date fixed for hearing of case from the Presiding Officer	90 days	Incharge Planning
19	Issue of Completion Certificate	Immidiate	Incharge, Building Section
20	Disposal of application regarding change of Land-use	30 days	Incharge, Building Section
	Land Acquisition, Development works and Maintenance of Services

Engineering Section

S. No.	Purpose/Enquiries	Time Schedule	Officer Responsible
1	To know the boundaries of land proposed for acquisition	5 days	Engineer Aquisition
2	Disposal of application regarding readjustment of land in the Authority’s scheme	90 days	Incharge Planning
3	To secure approach to private land from Authority’s scheme	90 days	Incharge Planning
4	Starting repair of drains, parks and roads etc. in the Authority’s colonies	30 days	Incharge Planning
5	Repaire of street-light in the Authority’s colonies	7 days	Incharge Planning
6	Restoration of water supply in the Authority’s colonies	1 day	Incharge Planning
7	Completion of large development / construction (incomplete) works	45 days	Incharge Planning
8	Completion of small development / construction (incomplete) works	30 days	Incharge Planning
9	To obtain physical possession of plot	7 days	Incharge Planning
10	To obtain physical possession of building	15 days	Incharge Planning
	ARRANGEMENTS FOR REDRESSAL OF PUBLIC GRIEVANCES

QUICK SERVICES THROUGH INDIPENDENT AGENCY

>> Independent agency to be deployed for registration of complaints
>> All complaints will be registered through above mentioned agency
>> Complainant will submit complaint in the prescribed form at the Authority`s Counter
>> Complainant will have to deposit prescribed fee alongwith application form to register the complaint
>> Agency will issue a complaint number and date for communicating Action Taken Report
>> Agency will forward all complaints to the Secretary, Development Authority on day to day basis

	The Agency will provide the ATR to the complainant on due date. The Government shall Monitor the System By Exception and penal action would be taken against the Officer responsible for negligence.
	RESPONSIBILITIES OF ALLOTTEE / APPLICANT उपभोक्ेक्ता का दायित्व

1. Do not purchase plots or buildings with disputed ownership title
ऐसे भूखण्ड/भवन क्रय न करें जिनका स्वामित्व स्पष्ट न हो,
2. Plot or building should be purchase only in such scheme where lay-out plan has been sanctioned by the Competent Authority
केवल ऐसी योजना में भूखण्ड/भवन क्रय करें जिसका ले-आउट प्लान सक्षम प्राधिकारी द्वारा स्वीकृत हो,
3. Do not purchase plot or building falling within undeveloped land or unauthorised
अविकसित भूमि अथवा अनधिकृत रूप से निर्मित कालोनी में भूखण्ड/भवन का क्रय न करें,
4. Do not purchase house or building whose construction is illegal
अवैध रूप से निर्मित भवन क्रय न करें,
मिमेध्बींतहमेण्
5. Comply with formalities relating to plan approval and pay all prescribed fees/charges.
मानचित्र स्वीकृति सम्बन्धी समस्त औपचारिकताओं का अनुपालन करें तथा देय सभी शुल्कों का भुगतान करें।
6. Construct your house after approval of the building plan and in accordance with the approved plan.
भवन का निर्माण मानचित्र स्वीकृति के उपरान्त करें और निर्माण स्वीकृत मानचित्र के अनुसार ही करें,
7. Complete construction of the building within validity of the building permit
मानचित्र स्वीकृति की वैधता अवधि के अन्दर ही निर्माण कार्य पूर्ण
8. Use your land or building as per land-use prescribed in the Master Plan.
भूमि/भूखण्ड का उपयोग महायोजना में निर्धारित उपयोग के अनुसार ही करें,
9. Do not encroach upon road, drain, park, public land, etc.
सार्वजनिक भूमि, सड़क, नाली, पार्क, आदि पर अतिक्रमण न करें,
10. Do not choke/plug the drain abutting your plot or building by covering it with earth or any other material.
अपने भूखण्ड/भवन के सामने सड़क/फुटपाथ पर मिट्‌टी डालकर नाली अवरूद्ध न करें,
11. Do not encroach upon others land or property.
अपने भूखण्ड/भवन के सामने सड़क/फुटपाथ पर मिट्‌टी डालकर नाली अवरूद्ध न करें,
12. Do not carry out illegal construction on your land or plot.
निजी भूमि/भूखण्ड पर अवैध निर्माण न करें,
13. Do not continue construction in case it is sealed.
निर्माण कार्यसीलबन्द होने की स्थिति में आगे निर्माण न करें
14. Pay all installments by due date relating to plot or building allotted by Development Authority/ Housing And Development Board.
विकास प्राधिकरण/आवास एवं विकास परिषद द्वारा आवंटित भूखण्ड/भवन की किद्गतों का भुगतान समयबद्ध करें,
15. Pay all charges by due date related to maintenance of civic amenities.
जन-सुविधाओं हेतु देय अनुरक्षण शुल्कों का नियमित एवं समयबद्ध भुगतान करें,
16. Extend full cooperation in the maintenance of civic amenities.
जनसुविधाओं के अनुरक्षण एवं रख-रखाव में पूर्ण सहयोग प्रदान करें,
17. Do not install motor pump on water supply main.
पानी की सप्लाई लाइन पर सीधे मोटर पम्प न लगाएं,
18. Do not purchase plot/building or get any other work done through the mediators/dalals.
बिचौलियों/दलालों के माध्यम से भूखण्ड/भवन क्रय न करें, न ही कोई कार्य करवाएं,
19. Extend the full cooperation to the field staff of the Authority/ Housing Board in discharging their responsibilities.
प्राधिकरण/परिषद के फील्ड स्टाफ को उनके दायित्व निर्वहन में पूर्ण सहयोग प्रदान करें।

IMMEDIATE ACTION ON COMPLAINTS REGISTERED BY THE APPLICANTS TO BE ENSURED ONLY IF NO DEFAULT OF RESPONSIBILIES FOUND ON THEIR PART.

Complaints can be of following types:-

Complaint against encroachment or unauthorised construction.
>> Complaint against unauthorised use of land or building.
>> Complaint against unauthorised possession of land or building
>> Complaint against non-compliance of various responsibilities within the prescribed time-frame.
>> Complaint regarding repair / maintenance of civic amanities viz., water supply, sewerage, drainage, electricity, etc.
>> Complaint against payment of land acquisition compensation.
>> Other Complaints

IF THERE IS ANY COMPLAINT AGAINST DEVELOPMENT AUTHORITY / HOUSIN BOARD OR THEIR OFFICER / STAFF OR IN CASE OF NON-COMPLIANCE OF THEIR COMMITMENTS WITHIN PRECRIBE TIME SCHEDULE, THE COMPLAINANT MAY APPLY FOR REDRESSAL IN THE PRESCRIBED FORM GIVEN AT ANNEXURE-1 AND SUBMIT THE SAME AT THE COUNTER OF THE AUTHORITY/ HOUSINBOARD.

FORM FOR REGISTRATION OF COMPLAINT

	PROCEDURE FOR REGISTRATION OF COMPLAINTS

Name of Complainant

Address

Telephone No.

Date of complaint

Subject of complaint_

Dept./Section/Officer,

against which the complaint is made

Mode of complaint: mark 7.1 Written 7.2 Personal 7.3 By telephone 7.4 By fax 7.5 By e-mail

First regestered complaint No.

Progress of action taken